If a customer buys an item off the D/P, you must...

If a customer buys an item off the D/P, you must...

• A. Do nothing until restocking
• B. Promptly replace it with another of the same item
• C. Put it aside for restocking
• D. Notify a manager

Answer: (B)

Replacing a sold display item promptly is essential. When a customer buys an item from the D/P, immediately place a fresh unit of the same item on the display. This keeps the display looking complete, shows customers the item is in stock, and supports smooth sales flow and accurate inventory. This approach maintains visual merchandising standards and reduces the chance a shopper will think the item is unavailable and walk away. Waiting until restocking leaves the display empty and can cost you sales and dampen customer confidence. A routine replacement doesn’t require manager involvement, since it’s a standard part of keeping the floor stocked.

Replacing a sold display item promptly is essential. When a customer buys an item from the D/P, immediately place a fresh unit of the same item on the display. This keeps the display looking complete, shows customers the item is in stock, and supports smooth sales flow and accurate inventory.

This approach maintains visual merchandising standards and reduces the chance a shopper will think the item is unavailable and walk away. Waiting until restocking leaves the display empty and can cost you sales and dampen customer confidence. A routine replacement doesn’t require manager involvement, since it’s a standard part of keeping the floor stocked.